Getting useful help
A little context usually speeds things up
For setup questions, include the type of device, the player or app and what you expected to happen.
For an order question, include only the non-sensitive order details needed to locate the purchase.
1. Device
For example Firestick, Android TV or the Smart TV platform.
2. Player
Mention the app when the problem appears to be part of setup or login.
3. Plan
Say which duration you purchased or are considering.
4. Keep credentials private
Never send passwords, full card numbers or other sensitive payment information.