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Customer Terms

Terms and Conditions

These terms explain the basic rules for using the website and any digital subscription service offered through it. Read them before placing an order.

Orders and access

Know what you are buying before activation

Plan duration, device requirements and any stated connection limits form part of the product information shown before purchase.

Digital access may be activated quickly after an order is accepted. Customers are responsible for providing accurate contact details and checking device compatibility before choosing a longer plan.

1. Account details

Keep login details private and do not share them beyond the limits of the plan.

2. Compatibility

Device, player and network conditions can affect the experience and should be checked before purchase.

3. Lawful use

Use the service only for content and access that you are legally entitled to receive.

4. Abuse

Attempts to resell, interfere with, overload or misuse the service may result in access being restricted or ended.

Availability

Digital services can depend on systems outside a single website

Internet routing, device performance, third-party applications and local connectivity can affect availability or playback.

Nothing in these terms is intended to remove consumer rights that cannot legally be excluded.

Useful links

Read the related policies

Refund, acceptable-use and privacy information should be read alongside these terms.